Navix Health Inc.
What information do we collect?
We (Navix Health Inc) collect information from you when you visit our website, register to trial, purchase or subscribe to our web-based products and services.
When registering on our website, you will be asked to enter your name or the name of your business, an e-mail address, phone number or social security number if required. You may, however, also visit the Navix Health site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your user experience - your information helps us to respond better to your individual needs.
To improve our website - we continually strive to improve our website offerings based on theinformation and feedback we receive from you.
To improve customer service -your information helps us more effectively to respond to your customer service requests and support needs.
To process transactions - your information is used for the express purpose of delivering the purchased product or service to which you subscribe or have purchased.
Whether public or private, your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than as set out below.
We may ask for personal data while you’re engaging with us. This includes but is not limited to email address, first and last name, phone number, personal address, cookies and usage data, and insurance information.
We may use your personal data to contact you regarding your registration, promotional materials or other information of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link provided on our website or in any email we send or by contacting us at email address firstname.lastname@example.org .
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database to be accessed only by those authorized with special access rights to our systems who are required to keep the information confidential.
After a transaction, your private information including credit card details, social security numbers,financials information, and similar information will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website,operating our business, or servicing you, so long as those parties agree to keep this information confidential. We may release your information when release is required to comply with the law, to enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information also may be provided to other parties for marketing,advertising, or other uses.
6. Third-party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Children's online privacy protection act compliance
We comply with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to those who are at least 13 years old or older.
Disclaimer and limitation of liability
We make no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contained on this website or any sites linked to this site.
All the materials on this site are provided "as is" without any express or implied warranty of any kind, including warranties of merchantability, non-infringement of intellectual property or fitness for any particular purpose. In no event shall we or our agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if has been advised of the possibility of such loss or damages.
Notice of health information practices
THIS NOTICE DESCRIBES HOW INFORMATION ABOUT YOUR CLIENTS AND PATIENTS MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. (EFFECTIVE JUNE 1, 2023)
Understanding health records and health informations
Your clients’ and patients’ medical records contain information about health history, symptoms,examination and test results, diagnoses, treatment, and plans for future care or treatment. This information serves as a:
- basis for planning care and treatment of your clients and patients;
- means of communication among the many health professionals who contribute to your clients’and patients’ care;
- legal document describing the care received;
- means by which you or a third-party can verify that services billed were actually provided;
- a tool in educating health professionals;
- a source of data for medical research;
- a source of information for public health officials charged with improving the health of the nation;
- a source of data for facility planning and marketing; and
- a tool with which we can assess and continually work to improve the care you render and the outcomes you seek to achieve for your clients and patients.
Understanding what is in the health records you store with us and how that health information issued to help you.
We work with you to:
- ensure the accuracy the health records;
- better understand who, what, when, where and why others may access the health information;and
- make more informed and optimal decisions when authorizing disclosure to others.
Health information rights
The health records are the property of your clients and patients, who together with you as a healthcare practitioner or as the treatment facility that has compiled that information. Your client orpatient has the right to:
- obtain a paper copy of the notice of information practices upon request;
- inspect and obtain a paper or electronic copy the health records as provided for in45 CFR 164.524;
- amend the health records as provided in 45 CFR 164.528;
- obtain an accounting of disclosures of the health information as provided in45 CFR 164.528;
- request communications of the health information by alternative means or at alternativelocations; and
- revoke your authorization to use or disclose the health information except to the extent that action has already been taken.
We are required to:
- maintain the privacy of the health information;
- provide you with a notice as to our legal duties and privacy practices with respect to the information we collect and maintain;
- notify you if we are unable to agree to a requested restriction;
- accommodate reasonable requests you, on behalf of your clients or patients may have to communicate personal health information by alternative means or at alternative locations; and
- notify you and the Department of Health and Human Services if it is determined through a risk analysis that a breach of the health information occurred;
California consumer privacy act of 2018 (CCPA) and proposition 24, the California privacy right act (CPRA)
Our business complies with CCPA and CPRA. These laws provide updated privacy rights for California consumers, which give them the right to know about the personal information that is collected about them and how it is used and shared, the right to delete personal information collected (with some exceptions), the right to opt-out of the sale or sharing of personal information, and the right to non-discrimination for exercising their CCPA rights. Additionally, as of January 1, 2023, there are new rights such as the right to correct inaccurate personal information and the right to limit the use and disclosure of sensitive personal information collected. As a business subject to the CCPA, we take our responsibilities seriously, including responding to requests to exercise your rights and providing youwith certain notices explaining our privacy practices.
Federal law makes provision for health information to be released to an appropriate health oversight agency, public health authority or attorney, provided that a workforce member or business associate believes in good faith that we have engaged in unlawful conduct or otherwise professional or clinical standards have been violated and are potentially endangering you or your clients and patients, workers or the public. In this case, a court order is required per 42 CFR, Chapter 1, Part 2.
Reference: Health Insurance Portability and Accountability Act (45 CFR Part 160-164) HIPAA Privacy Rule – Standards for Privacy of Individually Identifiable Health Information Adapted from the American Health Information Management Association Practice Brief, “Notice of InformationPractices” (Updated November 2002); and 42
Contacting us for more information or to report a problem
If you believe you or your clients’ or patients’ privacy rights have been violated, you can file acomplaint with the Department of Health and Human Services or Office for Civil Rights by email at email@example.com or by calling the national Office at 202-205-8725 and asking for the OCRHealth Information Privacy Complaint Form and / or for the appropriate Regional OCR Office. There will be no retort from us for filing a complaint.
If you have questions and would like additional information, you may contact us firstname.lastname@example.org .
Example of disclosure for for treatment, payment and health operation
Use of health information for client or patient treatment. For example: Information obtained by a counselor, physician, nurse or other member of your treatment care team that is input into your treatment facility records and used to assist in determining the course of treatment that should work best for your clients and patients.
With your consent, we will use the health information for payment of our products and services. For example: A bill may be sent to you or a third-party payer. The information on or accompanying the bill may include information that identifies you, your client or patient, as well as diagnosis and descriptions of treatment methods and procedures used. You have the right to restrict certain disclosures of the health information to a health plan when payment is made out of pocket in full for the healthcare item or services.
We will use the health information for regular, internal health operations. For example: members of the treatment staff, the utilization review coordinator, the quality improvement manager, or members of the quality improvement team may use information in the health records to assess the care and outcomes in case set out in your health records and others like it. This information will then be used to continually improve the quality and effectiveness of the products and services we provide.
Other uses or disclosures
(a) Business Associates: There are some services we provide through contacts with business associates. Examples include care by external physicians (in the event urgent or emergency care is needed),pharmacy services (filling prescriptions), and laboratory tests. When these services are contracted, we may disclose the health information to our business associate so that they can perform the task we’ve requested and bill for services rendered. So that the health information is protected, however, both we and the Department of Health and Human Services require business associates and their subcontractors to appropriately safeguard the health information.
(b) Notification: With prior consent, we may use or disclose personal information to notify or assist in notifying a family member, personal representative, or another person that your clients and patients designate as responsible for their continued care, their location, and general condition in the event ofan emergency or crisis.
(c) Communication with Family: With the consent of your client and patient, your facility’s treatment personnel, using their best judgment, may disclose to a family member, other relative, close personal friend or other significant person that your clients or patients identify, their personal health information that is relevant to that person’s involvement in their care or for payment needs related to their care. If, and to the extent, permitted or required by an applicable provision of State or other law, including applicable case law, your treatment representative may disclose and provide access to protected health information about the un-emancipated minor to the parent or legal guardian, oranother person acting in loco parentis.
(d) Research: With your consent, we may disclose information to researchers when their research has been approved by an Institutional Review Board, which has reviewed the research proposal and has established specific protocols to ensure the confidentiality of the health information.
(e) Continuing Care and/or Marketing: With your prior consent, we may contact you to provide information about continuing care for your clients and patients or other related benefits and servicesthat may be of interest to you.
(f) Food and Drug Administration (FDA): We may disclose to the FDA health information relative to adverse events with respect to food, supplements, product and product defects or other information to enable the FDA to notify patients and physicians about emerging dangers.
(g) Disability Insurance and Workers Compensation: With your consent, we may disclose the minimum health information needed to the extent authorized by and to the extent necessary to comply with laws relating to disability and workers compensation or other similar programs established by law.
(h) Public Health: With your consent and if required by law, we may disclose the minimum necessary health information to public health or legal authorities charged with preventing or controlling disease, injury or disability.
(i) Law Enforcement: We may disclose health information for law enforcement per 42 CFR: Chapter 1,Part 2 (see Notice of “Confidentiality of Alcohol and Drug Abuse Patient Records”)