In 2025 OCHCA issued a Request for Information to explore replacing its EHR systems across behavioral health, public health, and correctional health. Here is what an RFI does and does not mean, and how contract providers should position while it plays out.
In 2025, Orange County signaled that its behavioral health data systems may not be permanent. OCHCA issued a Request for Information exploring EHR replacement — and for contract providers, county system uncertainty is itself something to plan around. Here is what the RFI means and how to position. For the market context, see the Orange County IRIS guide.
OCHCA issued an EHR-system Request for Information in 2025 (issued May 30, 2025, with responses due July 2, 2025) exploring replacement of two existing EHR systems across Behavioral Health, Public Health, and Correctional Health service areas. The important qualifier: this is an RFI, not an RFP. An RFI is information-gathering — the county learning what the market offers — not a solicitation for bids and not an award. No vendor, timeline, or decision was announced.
It is easy to over-read a procurement document. An RFI is a signal of interest, and interest is real: the county is at least considering change. But an RFI can precede an RFP by a long time, or lead nowhere. Between the RFI's response deadline and today, the county may have moved to an RFP, selected a direction, or done nothing. Verify the current status on the county's procurement portal before you treat "replacement" as fact — this is exactly the kind of high-drift detail that changes without notice.
The strategic answer is the same one that serves you regardless of what the county decides: keep your own operating record. If your clinical documentation, scheduling, and internal records live in IRIS — which for contract providers is a billing system, not their clinical operating system — a county transition is your problem to absorb. If they live in your own platform and you feed the county for billing, a county re-platform means adjusting your county-facing output, not migrating your entire clinical record. The provider who controls their own record controls their own continuity.
Navix is the operating record your team works in, independent of which system the county runs. It is designed to feed the county for billing today, and it is not exposed to a county transition tomorrow — clinicians keep documenting in Navix while the county side changes underneath. CollaborateMD, our RCM partner, processes your commercial and cash claims. That independence is worth the most precisely when the county's system is a moving target.
See how a stable operating record insulates you from county transitions — schedule a demo, or read IRIS for Orange County contract providers.
