SMS Notifications.

What messages we send

Navix Health may send the following types of SMS notifications:

• Appointment reminders and scheduling updates
• Telehealth session links
• Account and security notifications

How you opt in

By enabling SMS notifications, you agree to receive service-related text messages about appointments and account activity (e.g., reminders, scheduling updates, telehealth links). Message frequency varies. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help.

• Navigate to Notification Preferences within your Navix account settings
• Review and check the SMS consent checkbox with full TCPA disclosure language
• Confirm ownership of the mobile number by checking a second consent checkbox
• Enter mobile phone number and request a verification code
• Enter the 6-digit OTP to verify the number and activate SMS notifications
• Privacy Policy, Terms of Service, and SMS Help links are accessible within the opt-in section

How to opt out

You can stop receiving SMS messages at any time by:

• Replying STOP to any Navix Health text message
• Disabling SMS notifications in your Notification Preferences within the Navix app

Opt-out requests are processed immediately.

Additional information

Message frequency varies based on your account activity and notification preferences.

• Standard message and data rates may apply per your mobile carrier
• We do not share mobile information with third parties for marketing purposes
• All SMS communications are HIPAA-aware — protected health information is never sent over SMS