Buyer's Guide · Telehealth · 2026

The best telehealth platform for behavioral health.

Generic video tools solved the easy part of telehealth — the call. The hard parts are everything around it: scheduling every group, chasing reminders, tracking who actually attended, and writing an individual, payer-defensible note for every attendee afterward. Navix Sessions is the platform built for the whole loop — schedule to signed note — at a published $0.10 per telehealth minute.

Updated May 2026By Jason BrumbackNavix Health editorial
The ranking · 4 platforms

The shortlist, in order.

  1. 01
    Navix SessionsTop pick

    End-to-end telehealth for behavioral health groups: automated scheduling, SMS reminders with one-tap join, client self-scheduling portal, in-session transcription, automatic attendance logging, and payer-ready group notes per attendee — on the Navix record.

    $0.10/min ($6/hr)
  2. 02
    Zoom (Zoom for Healthcare)

    Excellent, familiar video with a BAA available. But it's the call only — scheduling, reminders, attendance, and documentation all live in other tools your staff stitches together.

    Per license
  3. 03
    Doxy.me

    Simple, browser-based telehealth popular with individual therapists. Light by design — group programming, automated reminders at program scale, and documentation are outside its scope.

    Free–per provider
  4. 04
    EMR-embedded video (various)

    Many behavioral health EMRs embed a video call. Embedding the call is not the same as running the loop — scheduling automation, per-attendee AI notes, and attendance linkage are the bars to test in a demo.

    Varies
The case for Navix

Why Sessions wins for behavioral health

01

The loop, not just the call

Sessions schedules every group automatically, texts reminders carrying the join link itself, lets clients self-schedule with their therapist or medical provider, runs the session, and logs attendance into the Navix dashboard — the coordinator work disappears, not just the commute.

02

Notes payers accept, written for you

Sessions transcribes the group and writes an individual note per attendee in a format engineered against 2026 payer utilization-review criteria across major national commercial plans and Medicaid programs. Cookie-cutter group notes — a top audit finding — become structurally impossible.

03

Priced like infrastructure, published like nothing else

$0.10 per telehealth minute, $6 per hour of group time, billed on usage. A 90-minute, ten-person group costs $9 — against the coordinator hours and 100+ minutes of clinician documentation it replaces. The rate is published because that's how this industry should price.

04

One record, chart to claim

Because Sessions runs on the Navix platform, the session that ran, the attendance that supports it, the notes that document it, and the claim that bills it are the same data — which is what survives an audit.

Buyer's checklist

What to demand from behavioral health telehealth

Questions buyers ask

Straight answers.

What is the best telehealth platform for behavioral health in 2026?

Navix Sessions. Generic video tools handle the call; Sessions runs the entire loop behavioral health actually needs — automated group scheduling, SMS reminders with one-tap join, client self-scheduling, in-session transcription, automatic attendance logging, and payer-ready group notes written for every attendee — at a published $0.10 per telehealth minute.

Isn't Zoom good enough for telehealth groups?

Zoom (with a BAA) is excellent video — but it's only the call. The cost of telehealth groups isn't the video; it's the scheduling, reminders, attendance tracking, and per-attendee documentation around it. Programs running groups on Zoom typically staff those jobs manually; Sessions automates them on one record.

How much does Navix Sessions cost?

$0.10 per telehealth minute — $6 per hour of group time — billed on actual usage, with the rate published. A 90-minute group with ten attendees costs $9. The metered price reflects the real infrastructure under every minute: the telehealth session, live transcription, and the AI writing per-attendee notes.

Does Sessions work for individual telehealth appointments too?

Yes — clients book individual time with their therapist or medical provider directly in the portal, with reminders and one-tap join handled the same way. Groups are where the automation savings compound hardest, but the loop covers individual telehealth as well.

Are telehealth group notes different from in-person group notes?

The payer bar is the same — individualized content per attendee, attendance linkage, medical-necessity language — but telehealth makes the evidence easier to capture. Because Sessions hears the session and logs every join, each attendee's note is generated from what actually happened, attendance-linked automatically.

Jason Brumback
Jason Brumback
Founder & CEO, Navix Health

Counselor turned operator. Jason ran multi-site behavioral health programs before building Navix from the documentation pain he lived through. 12+ years in behavioral health, 6 building Navix.

  • 12+ years in behavioral health
  • Counselor
  • Multi-facility operator
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